Overview
Pacific Duct Systems ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or book our services, how we use it, and the choices you have.
1 Information We Collect
We collect information you provide directly to us, including:
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person
Personal Identifiers: Name, email address, phone number, and home/service address when you submit a booking request.
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home_repair_service
Service Information: Details about the service you request, property type, and any special instructions you provide.
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devices
Technical Data: IP address, browser type, device information, and pages visited — collected automatically via standard web logs.
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chat
Communications: Any messages or inquiries you send us through our contact form or email.
2 How We Use Your Information
We use the information we collect to:
3 Sharing Your Information
We do not sell your personal information. We may share it only in these limited circumstances:
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build
Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., email delivery, scheduling tools), bound by confidentiality agreements.
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account_balance
Legal Requirements: When required by law, court order, or government authority.
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business
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
4 Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience. These include:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function properly | Session |
| Analytics | Help us understand how visitors use our site | Up to 2 years |
| Preferences | Remember your settings and preferences | 1 year |
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5 Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your contact information up to date.
6 Your Rights
Depending on your location, you may have the right to:
- visibilityAccess the personal data we hold about you
- editRequest correction of inaccurate information
- deleteRequest deletion of your personal data
- blockOpt out of marketing communications at any time
- downloadRequest a portable copy of your data
To exercise any of these rights, contact us at info@pacificductpros.com.
7 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
10 Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out: